Refund policy
Our Commitment
We stand behind the quality of our products and aim to provide a straightforward resolution if your order arrives damaged or defective.
Please review the following requirements before submitting a claim.
Damaged or Defective Items
If your product arrives damaged or defective, contact us as soon as possible and no later than 30 days after delivery.
Email support@livoft.com and include:
- Your order number
- A clear description of the issue
- Clear photographs showing the damage or defect
- A short video if the problem cannot be clearly shown in photographs
Please keep the product and its packaging until our team has completed the review.
Review and Refund Process
Our customer support team will evaluate the information and evidence you provide.
If we confirm that the product arrived damaged or defective, we will issue an appropriate refund. You will not be required to return the damaged or defective product unless we specifically request otherwise.
Submitting photos or videos does not automatically guarantee approval. Each request is reviewed based on the circumstances and the evidence provided.
When a Claim May Not Be Approved
A refund may not be approved when the damage results from:
- Misuse or improper handling
- Overfilling the vacuum bags
- Sharp objects puncturing the bags
- Failure to fully seal or properly operate the product
- Improper cleaning or storage
- Normal wear from repeated use
- Modifications made after delivery
Claims submitted more than 30 days after recorded delivery may also be declined.
Lost or Undelivered Orders
If tracking information indicates that a package may be lost in transit, contact support@livoft.com with your order number.
We will review the tracking information and may contact the carrier or fulfillment provider. If the shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund.
A temporary tracking delay or customs delay does not automatically qualify as a lost shipment.
Shipping Delays
Estimated delivery times are not guaranteed because carrier operations, customs clearance, weather, and other external circumstances may cause delays.
A shipping delay alone does not automatically qualify for a refund after an order has been dispatched. However, contact us if tracking has not updated for an extended period so we can investigate the shipment.
Incorrect Shipping Information
Orders that cannot be delivered because the customer submitted an incorrect or incomplete shipping address may not qualify for a refund.
Contact us immediately if you notice an address error. Address changes cannot be guaranteed after an order has entered processing or has been dispatched.
Order Changes and Cancellations
To request a change or cancellation, contact support@livoft.com as soon as possible.
We will try to accommodate the request, but changes and cancellations cannot be guaranteed once processing has begun. Orders that have already been dispatched cannot be cancelled.
Contact Us
For refund, damage, defect, or delivery assistance, contact:
Email: support@livoft.com
Company: VORATYX LLC
Address: 30 N GOULD ST STE N, SHERIDAN, WY 82801, United States
Please include your order number and all relevant photos or videos. We typically respond within 24 hours.