Refund policy

We stand behind the quality of our products and aim to provide a hassle-free experience for our customers.

Damaged or Defective Items

If your item arrives damaged or defective, we will provide a free replacement at no additional cost.

To request a replacement, please contact us within 30 days of receiving your order and include your order number along with photos of the issue.

Refunds and Replacements

If there is any issue with your order, we will make it right by offering a replacement or a refund when appropriate.

There is no need to return the item. Our goal is to keep the process simple and convenient for you.

Eligibility

Refunds or replacements may be offered in situations including, but not limited to:
– Damaged or defective items
– Items not received (lost in transit)
– Significant delivery issues

All requests are reviewed on a case-by-case basis.

Important Notes

We are unable to offer refunds for delays caused by shipping carriers.
Orders with incorrect shipping information provided by the customer are not eligible for refunds.

Contact

Contact If you need assistance or have questions regarding your refund eligibility, please contact us at:

Email: support@livoft.com

Company: VORATYX LLC

Address: 30 N GOULD ST STE N, SHERIDAN, WY 82801, United States

We typically respond within 24 hours.