Shipping policy

Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking information.

Estimated Delivery Time

After dispatch, estimated delivery generally takes 7–15 business days.

Delivery times are estimates and may vary depending on:

• Destination and postal code
• Customs processing
• Local carrier conditions
• Weather disruptions
• Peak shipping periods
• Other circumstances outside our reasonable control

Please note that processing time and delivery time are separate.

Tracking Your Order

Once your order has shipped, tracking information will be sent to the email address used at checkout.

You can also track your shipment through our Track Your Order page using either:

• Your order number and the email address or phone number used at checkout; or
• Your tracking number

Please allow some time after dispatch for the carrier to update the tracking status.

If you have not received your tracking information, contact support@livoft.com and include your order number.

Shipping Delays

Although we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to customs, carrier operations, weather, high-demand periods, or other external circumstances.

If we are unable to dispatch your order within the stated processing timeframe, we will contact you with an updated estimate and the available options.

A transit delay after dispatch does not automatically mean that an order is lost. However, if tracking has not updated for an extended period or you believe your package may be lost, contact support@livoft.com so we can investigate.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact support@livoft.com immediately with your order number and the correct information. We will attempt to update the address, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

LIVOFT is not responsible for failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Contact Us

For questions about shipping, tracking, or delivery, contact:

Email: support@livoft.com
Company: VORATYX LLC
Address: 30 N GOULD ST STE N, SHERIDAN, WY 82801, United States

Please include your order number so we can assist you more efficiently.